Terms of Service

Version 2026-11-10 · Last updated November 10, 2026

These terms are an agreement between [TradesPilot legal entity name] ("TradesPilot", "we") and the business that signs up for TradesPilot ("you", "your company"). By creating an account or using TradesPilot, you agree to them on behalf of your company.

1. What TradesPilot is

TradesPilot is software for contractors: estimates and quotes, customer links for photos and questionnaires, texting and email, permit packet preparation, and AI-assisted install checks. Which features you can use depends on your plan.

2. Your account and your team

• The person who signs up is your company's owner on TradesPilot and may add and remove team members. Each person signs in with their own email address, either with Google or with a one-time sign-in link and code we email to them. Keep your email account secure, because anyone who can read your email can sign in as you.
• You are responsible for what your team does in TradesPilot and for keeping access limited to people who should have it. Tell us right away if you believe your account has been misused.
• You must be authorized to bind your company and be at least 18.

3. Plans, billing and the launch offer

• Plans are billed in advance, monthly or yearly, through our payment processor, Stripe. Your plan renews automatically at the end of each period until you cancel.
• One-time setup fees, where a plan has one, are charged with your first payment and are not refundable.
• Launch or promotional discounts apply only as described when you sign up (for example, a percentage off for a set number of months on a monthly plan) and end automatically.
• We may change prices for future periods with at least 30 days' notice by email. The new price applies from your next renewal after the notice period.
• If a payment fails, we may suspend your company's access until it is paid. Your data is kept during a suspension.
• Fees do not include taxes. [Confirm sales-tax treatment for software subscriptions in each state where you sell.]

4. Cancelling

You can cancel anytime from Settings → Billing. You keep access until the end of the period you have paid for. We don't give refunds for partial periods unless the law requires it. [Confirm refund policy.] After cancellation you can ask us for an export of your data for [30] days, after which we may delete it as described in our Privacy Policy.

5. Your data and your customers' data

• Your company owns the information you and your customers put into TradesPilot ("Your Data"). You give us permission to store and process Your Data only to provide, secure and support TradesPilot for you.
• You are responsible for having the right to collect and use your customers' information, including photos, and for telling them how you use it.
• Each company's data is kept separate from every other company's. We don't sell Your Data or use your customers' information to market to them.

6. Texting and email to your customers

• You are responsible for following the law when you text or email customers, including getting consent where required (for example under the Telephone Consumer Protection Act and CAN-SPAM), honoring opt-outs (such as replies of STOP), and completing any carrier registration your texting number needs.
• Business texting requires carrier registration of your company. Messages may be delayed or blocked by carriers until registration is approved; that is outside our control.
• We may pause texting or email from an account that is used for spam or receives excessive complaints.

7. Permits

TradesPilot helps you prepare permit applications from your job information. You are responsible for checking every application before it is submitted, for its accuracy, for submitting it, for paying any fees, and for meeting the town's requirements. Town forms and rules change; we do our best to keep them current but don't guarantee that a permit will be approved.

8. AI features and compliance checks

• Some features use artificial intelligence, for example to read install photos or draft information. AI can be wrong. Review its output before relying on it.
• The compliance check is a tool to help you catch likely problems. It is not an inspection, a code-compliance certification or professional advice, and it does not replace the authority having jurisdiction, the inspector, or the licensed professional responsible for the work. You remain responsible for the installation meeting all codes, manufacturer instructions and licensing requirements.

9. Acceptable use

Don't use TradesPilot to break the law, send spam or harassing messages, upload anything you don't have the right to share, try to access another company's data, interfere with the service, or copy or resell the software. We may suspend accounts that do.

10. Availability and changes

We work to keep TradesPilot available and secure but can't promise it will always be uninterrupted or error-free. We may improve, change or remove features; if we remove a major feature of your plan we will tell you in advance.

11. Third-party services

TradesPilot relies on other providers, including Google (sign-in, hosting and storage), Stripe (payments), Twilio (texting), Resend (email) and Anthropic (AI features). Their services are subject to their own terms.

12. Disclaimers and limits of liability

Except as stated in these terms, TradesPilot is provided "as is". To the extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or lost profits, and our total liability for any claim is limited to the amount your company paid us in the 12 months before the claim. [Attorney to review this section and add indemnification as appropriate.]

13. Ending this agreement

You can stop using TradesPilot anytime. We may suspend or end your access if you seriously or repeatedly break these terms or don't pay. Sections that by their nature should survive (such as payment owed, disclaimers and limits of liability) continue after the agreement ends.

14. Governing law

These terms are governed by the laws of the Commonwealth of [Pennsylvania], without regard to conflict-of-law rules. [Attorney to confirm venue and dispute-resolution terms.]

15. Changes to these terms

We may update these terms. If a change is material, we will email your company's owner at least 30 days before it takes effect. Continuing to use TradesPilot after that means you accept the new terms.

16. Contact

Questions about these terms: [contact email].